Cancellation & Refund Policy

At Carpet Diem Cleaning, we value your time and aim to provide reliable and efficient service. This policy outlines our cancellation, rescheduling, and refund terms.

1. Cancellations

• Customers are requested to provide at least 24 hours’ notice for any cancellation.

• Cancellations made within less than 24 hours of the scheduled service may incur a cancellation fee.

2. Rescheduling

• You may reschedule your booking with prior notice at no additional cost.

• We will do our best to accommodate your preferred time based on availability.

3. No-Show Policy

• If our team arrives at the scheduled location and access is not provided, it may be treated as a no-show, and a service fee may apply.

4. Refund Policy

• Refunds are generally not provided once the service has been completed.

• If you are not satisfied with the service, please contact us within 24 hours, and we will review the issue.

• In some cases, we may offer a re-clean or partial resolution at our discretion.

5. Service Delays

• While we strive to be on time, delays may occur due to traffic or unforeseen circumstances.

• We will inform you in advance if there are any changes to your appointment.

6. Contact Us

If you need to cancel, reschedule, or have any concerns, please contact:

Carpet Diem Cleaning
Sydney, Australia
Email: vinci@carpetdiemcleaning.com.au